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1.1 All orders placed on Bhoj Masale are processed within 1–2 business days from order confirmation.
1.2 Orders placed after working hours or on non-business days will be processed on the next business day.
2.1 We offer the following shipping options:
Standard Shipping
Cash on Delivery (Chargeable)
Express Shipping (Chargeable)
2.2 Our logistics partners may include (but are not limited to):
Eshopbox, Shiprocket, Rapid Shipping, BigShip, and other reputed courier partners.
3.1 Standard shipping delivery timeline is 5–7 business days after order dispatch.
3.2 Delivery timelines are estimates and may vary due to external factors such as:
Weather conditions
Logistics partner delays
Public holidays
Operational disruptions
3.3 Bhoj Masale does not guarantee delivery on a specific date.
4.1 Once your order is shipped, you will receive tracking details via Email / SMS / WhatsApp.
4.2 Tracking updates may take up to 24 hours to reflect on courier tracking systems.
Shipping charges are calculated based on order value, weight, and delivery location.
| Order Value | Shipping Charges |
|---|---|
| ₹0 – ₹498 | ₹49 |
| Above ₹498 |
Free Shipping |
| Order Value | Shipping Charges |
|---|---|
| ₹0 – ₹499 | ₹79 |
| ₹500 – ₹10,000 | ₹100 |
| ₹10,001 – ₹25,000 | ₹500 |
| ₹25,001 – ₹50,000 | ₹1000 |
Note:
All COD orders are verified via WhatsApp and/or phone call before dispatch.
Bhoj Masale follows a Zero Tolerance Policy towards fraudulent COD orders, including but not limited to:
Fake order placement
Intentional refusal of genuine orders
Providing incorrect contact or delivery details
Repeated non-acceptance of COD shipments
In cases where fraudulent intent is identified, Bhoj Masale reserves the right to:
Block the customer from future purchases
Cancel pending orders without notice
Recover logistics and operational losses where applicable
Report fraudulent activities to the relevant local law enforcement authorities
₹200 per KG
Available only on Prepaid (Digital Payment) Orders
6.1 We currently ship across India, Overseas couriers are subject to management approvals
6.2 We do not deliver to P.O. Box addresses.
7.1 Bhoj Masale is not liable for delays caused by events beyond our control, including but not limited to:
Natural disasters
Transport strikes
Regulatory restrictions
Courier network disruptions
7.2 In case of significant delays, our support team will proactively update you.
8.1 If an order is returned due to:
Incorrect address
Customer unavailable
Refusal to accept delivery
We will contact you for re-dispatch.
8.2 Re-shipping charges will apply OR refund will be processed after deducting forward and return shipping costs.
9.1 All orders are dispatched from our warehouse through third-party logistics partners.
Customers are requested to provide accurate shipping details and remain available on the registered mobile number for delivery coordination. Delivery partners may contact customers from mobile numbers that may not be saved in their contacts.
In case the customer is unavailable, does not respond to delivery calls/messages, provides an incorrect address, or refuses delivery, the shipment may be returned to our warehouse (RTO). Any re-shipping charges incurred for re-dispatching such orders shall be borne by the customer.
Bhoj Masale shall not be responsible for delays, failed deliveries, or additional logistics costs arising from customer non-availability or non-cooperation with the delivery partner.
For claims relating to transit damage, missing items, or package tampering, customers must notify us within 24 hours of delivery and provide relevant photographs and an unboxing video for verification.
Risk and responsibility for the shipment remain with Bhoj Masale until successful delivery to the customer. However, delivery failures caused by customer inaccessibility, incorrect information, or refusal to accept the shipment shall be treated as customer-related delivery failures.
For shipping related queries, contact us at:
📞 +91 93211 75155
📧 feedback@rmnfoods.com
10.1 Claims for damaged / missing / wrong products will be accepted only with:
Proper unboxing video
Clear product images
Visible shipping label
11.1 Bhoj Masale reserves the right to modify this policy at any time.
11.2 Updated versions will always be available on our official website.
