Your cart is empty
At Bhoj Masale, a brand of RMN Foods Private Limited, customer satisfaction is our priority. We are committed to resolving customer concerns in a fair, transparent and timely manner.
If you have any complaint, concern or grievance relating to our products, services, orders, payments, shipping, returns, refunds, website or privacy practices, you may contact our Grievance Officer using the details below.
Name: Raajesh Bhojwani
Designation: Co-Founder & Chief Business Officer (CBO)
Company: RMN Foods Private Limited
Brand: Bhoj Masale
Email: feedback@rmnfoods.com
Customer Support: +91 93211 75155
Customers may submit their grievance by email or telephone with the following details:
Full Name
Registered Mobile Number
Order Number (if applicable)
Description of the grievance
Supporting photographs or documents, where applicable
Upon receipt of a grievance:
An acknowledgement will normally be issued within 48 business hours.
Every reasonable effort will be made to resolve the grievance within 7–15 business days, depending on the nature and complexity of the issue.
If additional information is required, our customer support team will contact the customer.
Customers may contact the Grievance Officer regarding:
Product quality concerns
Shipping and delivery issues
Replacement or refund requests
Payment-related queries
Website-related issues
Privacy or personal data concerns
Customer service experience
Any other matter relating to Bhoj Masale products or services
Bhoj Masale values every customer and is committed to handling all grievances respectfully, fairly and in accordance with applicable laws and our internal policies.
We appreciate your feedback, as it helps us continuously improve our products and services.
